Plug the cables into the Hub. Reply. Only an aerial cable (pictured below) connected to a box outside my flat. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Learn more. I think you'll be OK, the self install should include the coax cable you need actually. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Sorry to hear that your extension landlines are not currently working. The package was delivered but there is no wall socket for me to plug into. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 00. 5K. So, a 50 minute broadband, TV and phone. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Virgin Media; My Virgin Media; Shop; Help; Virgin. Let us know if you'd like to go ahead with that. Awful first impressions of Virgin Media. But I have actually managed to get through to the technical team over chat. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. ReplyI am not currently a virgin media customer. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. QuickStart, set up and connections. Security matters. . My Virgin Media App. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Browse Virgin Media Virgin. Virgin supplies Broadband using DOCSIS technology. Joining in Options. There were many cable companies that originally built the networks in the early 1990s. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Browse Virgin Media Virgin. . I have booked a technician but I don't know if i have to inform the. I’ve just been to the property but not sure these are the right sockets. on 07-09-2022 19:28. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Only an aerial cable (pictured below) connected to a box outside my flat. Hello, i registered VM broadband and scheduled to delivery on 1st September. I’ve tried calling but the people I’m connected to keep hanging up. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. However when I plug in the cable to it the lights flash for a second or two diff. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. We have the quickstart pack but sadly cannot get broadband set up and working. No internet, unfortunately. . But I don’t see anything like that apart from satellite dish cable outside the window. 2: Seeker. However, I do not have any of the specified wall sockets available. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Got my package today and there is an isolated cabled with it but I don't have the wall socket. We would like to show you a description here but the site won’t allow us. Account - Cable. com. VM don't use fibre inside the property. I wanted to check with people on here before trying to get an engineer in, just. SpeedActive Member. The adaptor does not fit my wall socket. Browse Virgin Media Virgin Media Community. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. which resolved the problem, surprise surprise!). I wondered if I could ask the community some advice. Hello there. Well I can't seem to find anything like that and the closest thing I can find is a. . Reply. Browse Virgin Media Virgin Media Community. Tech Chatter. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I have been given other details for the account such as the account number/area code and. But I don't think I have any Virgin Media Wall sockets in my house. Post up some photos of the connection boxes. 1: Co-ax cable carrying live broadcast TV channels. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. 168. You can also visit our page on how to book an engineer to learn more. Solved: Previously, I had BT connection so I need a wall socket. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. . However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. We have tried plugging it into the only box we found it would fit but no luck. The UK isn’t the first country to make this move. those who. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Switched On Families. I wanted. Networking and WiFi. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Learn more. Browse Virgin Media Virgin Media Community. 168. Let us know if you'd like to go ahead with that. on 23-10-2022 13:36. My Virgin Media App. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. I'm here to share knowledge, I don't work for Virgin Media. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. All the wall sockets I can see are for BT. Look for an omnibox on the outside of your property and try and trace the cable. Choose the best spot for your wifi hub. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Tudor. 58 minutes ago. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Go to virginmedia. Tudor. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). The large Eurobell wall box is where you would connect. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. 0 Kudos Reply. Stay safe online. Also there will be an external, often brown, omnibox. My Virgin Media App. on 09-08-2023 11:24. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. I don't work for Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. johiggins. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Have you downloaded and used our Connect App yet? It'. Stay safe online. Learn more. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Security matters. We have the quickstart pack but sadly cannot get broadband set up and working. I’ve just been to the property but not sure these are the right sockets. Follow the instructions on screen to finish your setup. My optical sound socket seems to be missing something. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Browse Virgin Media Virgin Media Community. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. I have gone through several videos and found that there should be wall socket inside your home. Virgin Media; My Virgin Media; Shop;. It is possible to re-enable the existing sockets with this CV21 upgrade. Thanks for your post. I recently applied and received the delivery for a virgin package of tv broadband. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Then just connect your various devices to the dongle. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Incidentally the phone socket is redundant if not in use and can be safely removed. Push fit the VM-supplied lead onto the socket. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. If you have more than one phone socket with separate handsets, you may need additional adapters. Browse Virgin Media Virgin Media Community. Hi @Bannie1 . signed up and was given the option of self installation. Security matters. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Please allow me to send you a PM so I can look into this further for you. Virgin Media has also said that people won't pay more than. We have the quickstart pack but sadly cannot get broadband set up and working. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Welcome to the community forums. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Problem solved? Click to. Account - Mobile. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Get the Hub ready by connecting the wires. 1: Co-ax cable carrying live broadcast TV channels. com. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Wall Socket. If there are you can book an engineer online too. My Virgin Media App. Stay safe online. You will only have been sent a QuickStart pack if the premises previously had VM. Stay safe online. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. . Unfortunately we don't use the Openreach master sockets as they are BT only. Browse. Virgin Media don’t do any Fibre connections to inside the house. You can also check for a loose cable as not all properties have a socket. My Virgin Media App. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I'm a Very Insightful Person, I'm here to share knowledge. You have the required socket which is in photo 3 (the one high up on the wall). Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Entertain me; Broadband Deals. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If you would like, we can forward your details to the relevant team to see if your property is serviceable. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. You can follow the cable from the socket and see if you can plug it into the hub. I don’t seem to have a Virgin Media Wall socket in my house. 26 April 2022. “. cable from wall. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. No setup fee. . Account - Mobile. The problem is t. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. on 18-05-2022 19:55. Back a step. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. A RJ45 connector to BT socket would not be the right connection unfortunately. Stream from Virgin Media. on a domestic hub you look at the values thus. Re: Wall socket. Ethernet is ideal & recommended, reliable wireless is fine. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. . Thank you. Stay safe online. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Browse Virgin Media Virgin Media Community. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. AnthonyRaw1986. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Virgin Media; My Virgin Media; Shop; Help;. i received an installation kit for my broadband but my property. Community Natter. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Feb 22, 2022. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. You’ll also find straightforward tests that’ll check for faults on your own phone line. Account - Mobile. A new secure password will be generated for you. japitts. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Virgin Media; My Virgin Media; Shop; Help;. We can assist further publicly for now with your Wi-Fi issues. We have a virgin media wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Browse Virgin Media Virgin Media Community. SpeedDamaged Wall socket. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. The top “capped” one is marked FM & has been disused since cable went digital. Joining in. I'm a Very Insightful Person, I'm here to share knowledge. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I’m a new Virgin customer, and the previous occupants used a different provider. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. We're here to help. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. on 25-09-2022 15:41. Follow the instructions on screen to finish your setup. I will only be using one wall socket, so the other socket will have no connections. Hi there. It is really quite simple. Options. You can purchase a mobile internet dongle from a number of UK networks. The problem is the Hub is in my Study and the - 4964746. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Some advice- New customer signing up before moving into new home. QuickStart, set up and connections. My hub is up stairs in the - 5199721. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Security. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 06-09-2023 15:45 - edited 06-09-2023 15:46. Account - Cable. Account - Mobile. I can only find the TV socket. Networking and WiFi. No virgin media wall socket; Options. Ignore all the options and don't press any. Bits and bytes. I'm sorry to hear you're having these. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. The phone number doesn't connect you. If you can set up using a Self-Install pack, but. 0 Kudos Reply. I received a Quickstart kit, but I don't have the Virgin Media socket. I have received my quick start-up kit. Account - Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box and cables may have been removed by the previous occupiers. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. You can also check for a loose cable as not all properties have a socket. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). on 03-12-2022 10:08. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. . . What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Sign in to My Virgin Media a. Will an engineer h. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Even sitting in the room above the router, the WiFi was dreadful. Therefore an engineer came out again, this time to install a socket within the property (. Stay safe online. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. #5. on 21-02-2023 19:59. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Due to the nature of our network, connectivity can vary from property to property. 0 Kudos Reply. Plug into the Virgin Media wall socket. The pre-install team number is 0800 052 1734. 5. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Virgin Media; My Virgin Media; Shop;. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Learn more. I don't work for Virgin Media. . Options. Could someone let me know if this can be sorted? - 5306935. Check service status. Manage Your Account. Plug the cables into the hub. Estonia and the Netherlands have already switched. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Stream from Virgin Media. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. We have tried plugging it into the only box we found it would fit but no luck. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. log into hub3 - 192. Bit unsure of how to fix it - 5309810.